Privacy Policy

SpraySquad Pest Control ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Schedule a service
• Contact us via phone, email, or contact form
• Sign up for our services
• Subscribe to our newsletter or communications

This information may include:

• Name
• Email address
• Phone number
• Property address
• Payment information (processed securely through third-party payment processors)
• Service preferences and history
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit
• Click-through and navigation patterns

We collect this information through cookies, web beacons, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your service requests and transactions
• Communicate with you about services, appointments, and updates
• Send you quotes, invoices, and payment confirmations
• Respond to your inquiries and provide customer support
• Improve our website, services, and customer experience
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our legal rights
• Prevent fraud and ensure security
• Analyze website usage and trends

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with the following parties:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Website hosting and maintenance
• Analytics providers
• Customer relationship management (CRM) systems

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, safety, property, or that of our users or others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Active customer records for the duration of our business relationship
• Service history and communication records for up to 7 years for business and legal purposes
• Payment records as required by accounting and tax regulations
• Marketing consent records until you withdraw consent

When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing of your information
• Object: Object to processing of your information for certain purposes

To exercise these rights, please contact us using the contact information below. We will respond to your request within 30 days.

8. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us at the information provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: